The Turkish text is binding
This English version is a translation provided for convenience only. If there is any difference between the two, the Turkish text prevails.
Distance Sales Agreement
Contract terms for the purchase of the service
Version: 2.0 · Last updated: August 16, 2026
1. Parties
This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller whose details are given below and the consumer who shops through the website (the "Buyer"), under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. Seller: Trade Name: PUU FU CLOUDS GIDA VE TATLICILIK A.Ş. Address: Çengelköy Mh. Şehit Kader Sivri Sk. NO:4 ÜSKÜDAR İSTANBUL Telephone: 0 551 664 74 49 Email: info@puufu.com.tr MERSIS No: 0733112608100001 Tax Office / Tax No: ÜSKÜDAR VERGİ DAİRESİ / 7331126081 Website: www.puufu.com.tr Hereinafter referred to as the "Seller". Buyer: The Buyer's first name, last name, email address, and billing and contact details consist of the information the Buyer enters into the system when placing the order. Hereinafter referred to as the "Buyer" or the "Consumer".
2. Subject of the Agreement
The subject of this Agreement is the sale and delivery of the digital materials or digital content that the Buyer purchases electronically through the Seller's website, and the determination of the parties' mutual rights and obligations. The product on sale may be a digital file, a graphic or design file, a template, visual material, a video, an audio file, an e-book or electronic document, software or a digital tool, training material, a digital artwork, a design resource, a font or similar digital content, packages or collections of these, or any other digital material stated on the product page of the website. The nature, format, file size, terms of use, licence scope and any special limitations of the product are stated on the product page before the purchase.
3. Product Information
The product name, product description, file/content format, licence type, sale price, VAT and total price of the ordered product are shown on the order screen. If an order contains more than one digital product, the features and price of each product may be shown separately in the order summary.
4. Formation of the Agreement
Before placing an order on the website, the Buyer has the opportunity to review and obtain information about the basic features of the product, the sale price, the total price including taxes, the payment method, the delivery method of the digital product, the terms on the right of withdrawal, this Agreement and the Preliminary Information Form. The Agreement is formed under the legislation when the Buyer confirms the order and the payment is completed successfully. The Seller may send information that the order was completed successfully to the email address provided by the Buyer.
5. Price and Payment
The sale price of the product is shown in Turkish Lira on the product page and the order summary screen. The prices shown include the taxes that must be applied under the legislation in force. Payment can be made by credit card, debit card, bank transfer/EFT, electronic payment systems or other payment methods offered on the website. The bank or payment institution used in payment transactions may also apply its own security and usage terms. The Seller does not store bank or credit card information that is not technically necessary to carry out the payment.
6. Delivery of the Digital Product
Digital products are not shipped physically. Depending on its nature, the purchased digital product is delivered by being assigned to the Buyer's account after the purchase, by providing a download link, by sending it to the email address provided by the Buyer, by opening access in the user account, by providing a licence or activation code, or by another electronic method stated on the product page. The digital product is delivered as soon as possible after the payment is completed successfully and the technically necessary checks are carried out. The Buyer is responsible for problems arising from entering the user account or email information required for delivery incorrectly.
7. Use of the Digital Product and Licence
Purchasing a digital product does not mean that the intellectual property rights in the product are transferred to the Buyer. The Buyer may use the purchased product only within the scope stated on the product page or in the relevant licence terms. Unless expressly stated otherwise, the Buyer may not resell the product, distribute it to third parties, share it free of charge or for a fee, publish it on a file archive or download platform, reproduce it without permission, offer the product itself or a substantial part of it for resale as part of another digital product, or use it in a way that infringes the Seller's intellectual property rights. If a product has a special licence agreement or terms of use, the special licence terms apply to that product.
8. Right of Withdrawal
General Provision: The right of withdrawal granted to consumers under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts applies according to the nature of the contract. Instantly Delivered Digital Content: If the purchased product is a service performed instantly in an electronic environment or an intangible good/digital content delivered instantly to the consumer, and falls within the exception to the right of withdrawal provided in the legislation, the consumer cannot exercise the right of withdrawal. In this context, the exception to the right of withdrawal may apply, within the framework of the relevant legislation, to, for example, instantly downloadable digital files, digital materials opened for instant access, instantly delivered e-books, design files, digital visual or audio content, and software or digital tools. The Ministry of Trade's consumer information also lists contracts for music, films and programs downloaded to a computer or phone and for intangible goods delivered instantly to the consumer among the exceptions to the right of withdrawal. Application of the Withdrawal Exception: If the purchased digital content falls within the exception to the right of withdrawal, the Buyer is clearly informed about the nature of that digital content and the withdrawal exception before completing the payment. For a product or service that does not fall within the exception, the provisions on the right of withdrawal granted to the consumer by the legislation in force apply.
9. Defective or Faulty Digital Products
If the digital product is corrupted, cannot be downloaded, does not work technically, does not have the basic features stated in the product description, the file is incomplete, or a different product is delivered instead of the one purchased, the Buyer may contact the Seller. The Seller will examine the reported technical or content problem within a reasonable time and, depending on the nature of the situation, may arrange for the product to be redelivered, the faulty file to be corrected, the product to be brought to a current and working state, or the appropriate one of the other remedies required by the legislation to be applied. The consumer's statutory rights are reserved. The Seller is obliged to prove that intangible goods delivered to the consumer electronically, or services performed, are free of defects.
10. User Account
If the digital product is delivered through a user account, the Buyer is responsible for the security of the information relating to their account. The Buyer agrees not to share their username and password with third parties, not to allow their account to be used by others, and to inform the Seller when they notice any unusual activity in their account. In cases where there is suspicion about security or misuse, the Seller may temporarily restrict the account or apply the necessary security measures.
11. Order Cancellation
If the order is cancelled before the digital product is delivered, the transaction is handled taking into account the nature of the request and the legislation in force. The fact that the digital product has been delivered instantly and that the withdrawal exception applies may, to the extent the legislation allows, prevent the order from being cancelled afterwards by withdrawal. In cases such as technical error, duplicate payment or delivery of the wrong product, the Seller carries out the necessary examination and provides an appropriate solution.
12. Personal Data
The Buyer's personal data is processed in accordance with Personal Data Protection Law No. 6698 and the relevant legislation. For detailed information about the purposes for which personal data is processed, the legal grounds, the conditions of transfer and the Buyer's rights, the Privacy Notice on the Protection and Processing of Personal Data and the Privacy Policy published on the website apply.
13. Intellectual Property Rights
Unless expressly stated otherwise, the intellectual property rights in the brands, logos, designs, texts, images, videos, graphics, digital products, software, interfaces, user experience and other content on the website belong to the Seller or the relevant rights holder. The right to use the purchased digital product is granted to the Buyer within the scope of the licence stated for the product. The purchase does not mean a transfer of intellectual property rights.
14. Seller's Obligations
The Seller undertakes to inform the consumer accurately about the product, to provide the necessary information in order transactions, to deliver the purchased digital product in accordance with the qualities stated in the agreement, to respect the consumer's statutory rights, to process personal data in accordance with the relevant legislation and to take the necessary security measures.
15. Buyer's Obligations
The Buyer accepts that the information given when ordering is accurate and up to date, that the payment details belong to them or that they are authorized to use them, that they will use the purchased digital product in accordance with the licence terms, that they will not let third parties use their user account, and that they will not infringe the intellectual property rights of the Seller and third parties.
16. Agreement Records
The Seller keeps the information and documents relating to the distance contract for the period prescribed by the legislation in force. Under the Regulation on Distance Contracts, there is an obligation to keep the relevant records and documents for three years. The Buyer can view the contract and order information relating to their order by email or in their user account, depending on the technical features of the system.
17. Disputes
In disputes arising from consumer transactions, the Consumer Arbitration Committees and Consumer Courts are competent under the legislation in force. For the duty and jurisdiction limits of the Consumer Arbitration Committees, the monetary limits announced by the Ministry of Trade on the date the dispute arose apply. The consumer's statutory right to apply is reserved.
18. Entry into Force
Before completing their order on the website, the Buyer accepts that they have had the opportunity to read and review this Agreement and are informed about the content of the agreement. The Agreement enters into force when the Buyer confirms their order electronically and the payment is completed successfully. A copy of this Agreement may be stored electronically and made available to the Buyer. PUU FU CLOUDS GIDA VE TATLICILIK A.Ş.