Contact
How can you reach us?
Version: 2.0 · Last updated: August 24, 2026
1. Seller and company details
Trade name: PUU FU CLOUDS GIDA VE TATLICILIK ANONİM ŞİRKETİ Address: Çengelköy Mah. Şehit Kader Sivri Sk. No: 4 İç Kapı No: 1 Üsküdar / İstanbul, Türkiye Email: info@puufu.com.tr Phone: +90 551 664 74 49 MERSIS No (Central Registry System number): 0733112608100001 Tax office / Tax number: Üsküdar Tax Office / 7331126081 Website: www.puufu.com.tr
2. Support channels
Email: You can write to info@puufu.com.tr about anything. For an issue about payment, refunds, your account or creating, including your registered email address in your message — and, for payment issues, the date, time and amount of the transaction — speeds things up. In-site support form: After signing in you can create a request from the "Help & Support" page by choosing a category (Payment, Creating, Account, Suggestion, Other). You'll see the reply to your request on the same page, under your request. For frequently asked questions and their solutions, we recommend checking the FAQ page first.
3. Support hours
Monday – Friday, 09:00 – 18:00 (Türkiye time, UTC+3). No support is provided on public holidays. Requests you send by email and through the in-site support form are received at any hour of the day; replies are given within support hours and requests are handled in order as soon as possible.
4. Payment, cancellation and refund requests
If you have a problem with a payment (your Komon wasn't added, you were charged twice, or you don't recognize a transaction), write to info@puufu.com.tr or from the "Help & Support" page under the "Payment" category. Your application is resolved by comparing it with iyzico's records. The full cancellation and refund terms, including the withdrawal-right exception for digital products, are on the Cancellation and Refunds and Distance Sales Agreement pages.
5. Personal data requests
You can send your applications under Law No. 6698 on the Protection of Personal Data to info@puufu.com.tr or to the postal address above. Detailed information about the purposes for which your data is processed, who it may be transferred to and your rights is on the KVKK Privacy Notice and Privacy Policy pages.
6. Disputes
For disputes arising from consumer transactions, Consumer Arbitration Committees and Consumer Courts are competent according to the monetary limits set under the legislation in force. The consumer's statutory rights of application are reserved.